Refund and Returns Policy
Overview
At Coverqueen, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.
Refund Eligibility
- Refunds are available within 15 days of receiving your item(s).
- To qualify for a refund, items must be unused, in the same condition as received, and in their original packaging.
- Proof of purchase (such as an order confirmation or receipt) is required for refund or return processing.
Return Process
Contact Customer Service:
Email us at Coverqueencare@gmail.com with your order details and the reason for the return.
Shipping and Handling:
- Customers are responsible for covering the shipping costs for returning the item unless the item is damaged or defective.
Return Address:
As we operate as an international dropshipping website, specific return instructions and addresses will be provided after contacting customer service.
Damaged or Defective Items
If the product received is defective or damaged, please contact us within 7 days of delivery.
Provide a photo of the damaged or defective item, and we will arrange a replacement or a full refund.
Non-Returnable Items
The following items are not eligible for return:
- Personalized items
- Gift cards and vouchers
- Final sale or clearance items
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Processed within 7–10 business days to your original payment method.
- Rejected Refunds: If items are found ineligible, we will notify you via email.
Late or Missing Refunds
If you have not received your refund within the stated processing time:
- Check your bank account.
- Contact your credit card company or bank for processing delays.
- If the issue persists, please contact us at Coverqueencare@gmail.com.
Contact Us
For further assistance, reach out to our customer service team at:
📧 Coverqueencare@gmail.com