Last updated: July 22, 2025
Coverqueencare operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Coverqueencare is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, process payments, fulfill orders, manage your account, arrange shipping, handle returns, and personalize your shopping experience.
- Marketing and Advertising: We may use your personal information to send promotional communications, display personalized ads, and improve marketing efforts.
- Security and Fraud Prevention: We use personal information to authenticate accounts, ensure secure transactions, detect fraud, and maintain public safety.
- Communicating with You: We use your personal information to provide customer support and maintain a strong customer relationship.
- Legal Reasons: We use personal information to comply with legal obligations, respond to lawful requests, and enforce our policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify, vendors, and third-party service providers for payment processing, shipping, analytics, and IT services.
- With business and marketing partners for advertising and promotional purposes.
- When you direct or consent to sharing your data with third parties.
- With affiliates and within our corporate group.
- In connection with mergers, acquisitions, bankruptcy, or legal obligations.
Relationship with Shopify
The Services are hosted by Shopify. Your information may be collected, processed, and shared with Shopify and its partners to improve and provide the Services. To learn more about how Shopify uses your data, please visit Shopify’s Privacy Policy.
Third Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before sharing any personal information.
Children’s Data
We do not knowingly collect personal data from children under the age of majority. If you believe a child has shared information with us, please contact us to have it removed.
Security and Retention of Your Information
We implement reasonable security measures, but no system is 100% secure. We retain your personal information only as long as necessary to provide Services, comply with laws, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal data:
- Right to access or know your personal information.
- Right to delete your personal information.
- Right to correct inaccurate personal information.
- Right to data portability.
- Right to manage marketing preferences and opt-out of promotional emails.
You may exercise these rights by contacting us or via Shopify’s Privacy Portal.
Complaints
If you have concerns about our handling of your personal data, you can contact us directly or lodge a complaint with your local data protection authority.
International Transfers
Your data may be transferred and stored outside your country. For EEA or UK users, we rely on recognized transfer mechanisms like Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date.
Contact
If you have any questions or wish to exercise your data rights, you can contact us at:
Email: coverqueencare@gmail.com
Address: Delhi Railway Station, Jama Masjid Old Delhi, Room-10, Delhi, DL, 110006, IN